Frequently Asked Questions

Yes, that's correct! The dolls are genuine, and the product is handmade. Our prices are affordable because our online store is relatively new and we are in a promotional period. We hope you enjoy our products.

Our handmade cream glue products are made to order. The production cycle is 20 days (including production and drying), plus a shipping period of 7-12 days. Generally, you can receive the product in about a month.

If you order both categories of products together, the shipping period will be based on the product with the longer production cycle. If you do not wish to wait and have already placed an order, please contact us. If you have not yet placed an order, we recommend ordering regular and customized products separately. We will prioritize shipping regular products separately.

Since this is purely handmade, there is a small chance that long-distance transportation may cause damage, especially when the product is not completely dry. However, we provide repair glue, and minor damages such as fallen patches can be easily repaired by yourself. If the damage is severe, please contact us as soon as possible, and we will discuss how to compensate for your loss.

They are 100% genuine Pop Mart dolls. We absolutely do not use any counterfeit dolls, nor do we sell any dolls separately. We welcome all consumers to monitor and verify this.

We purchase genuine dolls and creatively combine them with other items to produce entirely new and original products.

Based on our long-term experience, cream glue is very stable unless exposed to extremely high temperatures. It is also easy to clean and will not discolor or deteriorate. You can use it for a long time.

Cream glue can be used to make many interesting crafts such as small mirrors, jewelry boxes, decorative cakes (not edible), phone cases, and more. If you are new to cream glue crafting, you can check out our social media accounts where we have a lot of tutorial videos. It might be a bit difficult at first, but once you get the hang of it, you will enjoy the fun of making things by hand.

I recommend that older children or adults use the tools to create crafts themselves because this product requires some skill to work with. Younger children might find it difficult to handle. Additionally, please ensure that children do not eat it! This is not food!

No, it cannot be eaten! Please keep it away from infants, as it is not food.

To maintain your cream glue product, keep it away from extreme heat and direct sunlight to prevent any potential damage. Clean it gently with a soft cloth if needed. Avoid using harsh chemicals or abrasive materials. With proper care, your cream glue product will remain in good condition for a long time.

No, customized products are not eligible for returns or exchanges because they are unique and cannot be resold. Please consider carefully before placing your order. Thank you very much for your understanding.

On the product page, we provide a space for you to fill in your phone brand and model. Our cream glue handmade phone cases support most models on the market, so please rest assured.